![]() ![]() We know talking about fees is no fun, yet it is a reality and changes mid production incur real costs. To modify or cancel an order already in production creates waste in material and labor. With a custom piece, once we start on it, it can only be made in your specific dimensions. Your order is custom and we want to make it perfect for you! We highly encourage you to reach out as soon as possible. If you have an order with us and would like to make a change or cancel, we’d love to accommodate. Email photos of the damage along with the packing slip to On Changing, Modifying or Canceling A Current Order: Unfortunately, we are not able to accept returns at this time for international orders.ĭamage happens, and we will make it right! If your order arrives damaged or defective just let us know within 14 days of delivery. If you’d like to use your own label feel free to do so and see below for shipping instructions. ![]() There is a flat rate $35 return label cost for orders of $250 or less, for orders of $250 or more the return shipping will be at cost. Returned goods have a 30% restocking fee. Our original shipping and delivery fees are not refundable. ![]() Returns requested within 14 days of the delivery date and in original packaging, that are unused, will be accepted. Returns are accepted within 14 days of delivery. Learn about our warranty here.Īny item can be returned in new/unused condition and in original packaging. We also accept returns for workmanship defects within the lifetime of the product. For optional stainless steel hardware, please contact the factory for availability.All items are able to be returned within 14 days from your order as long as they are in new condition. For beam clamps with HG finish, standard hardware is EG finish. Clamps must be used in pairs mounted in opposite directions where indicated. Unless noted, all metric dimensions are in millimeters and rounded to one decimal place.ĭesign load data, where shown, is based on the ultimate strength of the connection with a safety factor of 2.5, unless otherwise noted.Ĭlamps are designed to be used with W, M, S and HP Shape beams, Standard C and Miscellaneous MC Channels, Angles and Structural Tees. Metric dimensions are shown in parenthesis or as noted. Imperial dimensions are illustrated in inches. Nuts and bolts are not included with the fitting and must be ordered separately. All 9⁄16" diameter holes use 1⁄2" x 15⁄16" hex head cap screws and 1⁄2" nuts – P1010, P3010, P4010 or P5510 – depending on the channel used. The channels shown in the illustrations are P1000, 15⁄8" square, except where noted otherwise. In most cases many other applications are possible. If a flawless finish is desired, it is recommended to apply a matching touch up paint ***Īll parts drawings illustrate only one application of each fitting. *** Perma Green finish is a commercial grade finish, and as such scuffs and scratch marks are to be expected.
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